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Need Help? Call us @
1-800-272-5729.

Need Help? Call us @
1-800-272-5729.

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Guarantee and Policies

Satisfaction guaranteed seel, with a smiling customer service agent.

Our Guarantee and Commitment to You

Personalized Ribbons strives to serve its customers by providing the highest quality products at great prices. We backe ths up with support from outstanding customer service representatives and our satisfaction guarantee:

Quality Products

All of our products are guaranteed defect-free for one year, excluding accidental damage or improper handling/care.

Order Accuracy

If your order is incorrect, please contact us within 60 days of the order's ship date, aand we will work with you on getting the problems/issues corrected. The steps taken to correct the problems/issues will be decided on a case-by-case basis.

Returns & Exchanges

Returns

All non-customized (stock) items may be returned and will be charged a 15% restocking fee unless the item is being exchanged. Customer is responsible for return shipping costs.

Custom items (any personalized items or those manufactured by an outside vendor) may not be returned or exchanged.

Return Authorization

You must obtain a Return Merchandise Authorization (RMA) number before shipping any product back to Personalized Ribbons. For returns where Personalized Ribbons is to pay shipping costs, a UPS Call Tag will be issued.

Refund Process

Until the original products are received, refunds will not be processed, and in some situations, replacement products will not be shipped until the return is received by Personalized Ribbons.

Defective Products

Definition

Defective products, including custom items or those manufactured by an outside vendor, and/or those products not made within our company tolerances in regard to matching the signed proof, will be replaced or refunded at Personalized Ribbons option. We will pay shipping costs to send replacements and for return of the original product.

Exemptions

No refund will be given on an order if it has been produced according to the specifications of the signed proof.

Color Specifications

Color Matching

Pantone Matching System (PMS) colors are the best way to let us know what colors are expected. We make reasonable efforts to match these colors. However, we do not offer exact color matches due to limitations in the production process. Without acceptable specifications from the customer, we make no guarantee on color matching.

Product Tolerances

Due to the variable nature of customized products, especially those with color logos, we are able to define only certain specific tolerances. All other discrepancies not covered on this page will be handled on a case-by-case basis by quality control and customer service.

Product Sizing

Any customized item cut to order should be within 1/16 inch of the specified size.

Logo Placement

Logos are to be placed within 1/32 inch of the location specified on the proof.

Reorders

Availability of Materials

Future availability of identical materials, stamping foils, printer ribbons or equipment cannot be guaranteed. We will take all appropriate steps to ensure your products are as closely matched as possible from order to order.

Stamp Storage

Ribbon stamps may be kept for up to 18 months at customer request; a small storage fee applies.

Proper Handling & Care

Storage

Store your products in a safe, dry place. Moisture and heat can warp or damage some of the products.

Damages

Accidental damage, such as scratches, dings, dents, etc., are not covered by our guarantee.

Customer Supplied Layouts

Documentation

Review all proofs for custom products and return the approved proofs to us in a timely manner. Proof approval must be received by Personalized Ribbons before production will begin. The product will be made to the specifications shown on the proof. If changes to the proof are required, an additional proof will be created and a customer signature required. Be sure to call if there are questions about the proof.

Report Problems Quickly

Notify us within 60 days after receipt of product if there are any problems/defects. If time is important, notify us immediately (e.g., if an issue is recognized at 10:30 AM, notify us at 11:00 AM, not 4:00 PM).

Notify uss of any shipping problems as soon as the problem is recognized. Failure to do so may eliminate some remedies.

Mistakes made by customers such as incorrect name spelling, sending the wrong logo, or changes in product content are NOT covered by our guarantee.

Return Authorization

Never return a shipment to Personalized Ribbons without a Return Authorization # or Call Tag.

Legal Responsibilities

TRADEMARKS: Customers requesting tags with trademarked logos represent that they have the authority to use such trademark. Personalized Ribbons will not be responsible for any fines or other legal actions due to misuse of trademarks.

Instructions and Templates

Company Policies

At Personalized Ribbons your complete privacy and confidentiality are paramount to us. Rest assured that your personal information will NEVER be shared with or distributed to anyone else.

Privacy Policy

We only collects information necessary for providing proper service to our customers. Information is never released to third parties, nor will your logo be used on any other products without your prior consent.

Advertising

Customers authorize Personalized Ribbons to use images and samples of products made for the customer in our advertising. They may also be included on our customer lists. However, customer contacts will not be released without prior approval.

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