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Customer service is available during business hours to answer any questions: 1-800-272-5729.
Coller Industries, Incorporated (owner of www.personalized-ribbons.com) strives to serve its customers by providing the highest quality products at great prices. We back this up with support from outstanding customer service representatives and our satisfaction guarantee:
All of our products are guaranteed defect-free, excluding accidental damage or improper handling.
If your order is incorrect, please contact us within 60 days of the order's ship date. We will work with you on resolving the problem to your satisfaction on a case-by-case basis.
Any damage resulting from misuse or abuse of any product is not covered by our guarantee.
All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number provided by Coller Industries, Incorporated. For returns where Coller Industries is to pay shipping costs, a UPS Call Tag will be issued. Until the original products are received, refunds will not be processed. In some situations, replacement products will not be shipped until the return is received by Coller Industries.
All non-customized (stock) items may be returned and will be charged a 15% restocking fee unless the item is being exchanged. The customer will be responsible for return shipping costs. Custom items (any personalized items or those manufactured by an outside vendor) may not be returned or exchanged.
Defective products, including custom items or those manufactured by an outside vendor, and/or those products not made within our company tolerances in regard to matching the signed proof, will be replaced or refunded at Coller Industries option. We will pay shipping costs to send replacements and for return of the original product. No refund will be given on an order if it has been produced according to the specifications of the signed proof.
Pantone Matching System (PMS) colors are the best way to let us know what colors are expected. We make reasonable efforts to match these colors. However, we do not offer exact color matches due to limitations in the production process. Without acceptable specifications from the customer, we make no guarantee on color matching.
Future availability of identical materials, stamping foils, printer ribbons or equipment cannot be guaranteed. We will take all appropriate steps to ensure your products are as closely matched as possible from order to order.
Ribbon stamps may be kept for up to 18 months at customer request; a small storage fee applies.
Review all proofs for custom products and return the approved proofs to us in a timely manner. Proof approval must be received by Personalized Ribbons before production will begin. The product will be made to the specifications shown on the proof. If changes to the proof are required, an additional proof will be created and a customer signature required. During this process, if you have any questions or concerns about your proof, please contact customer service.
Notify us within 60 days after receipt of product if there are any problems/defects. If time is important, notify us immediately (e.g., if an issue is recognized at 10:30 AM, notify us at 11:00 AM, not 4:00 PM). Notify us of any shipping problems as soon as the problem is recognized. Failure to do so may eliminate some remedies.
You must obtain an RMA number from customer service before any purchase can be returned. This number also applies to any call tags that need to be issued from Coller Industries to return the merchandise.
All artwork received must comply with all trademark, copyright, patent and related laws and acts, and are the responsibility of the customer. Each customer assumes full responsibility for all claims and litigation arising from alleged infringement of licenses, patents and copyrights on any requested design and copy.
At Personalized Ribbons your complete privacy and confidentiality are paramount to us. Rest assured that your personal information will NEVER be shared with or distributed to anyone else. Customers authorize Personalized Ribbons to use images and samples of products made for the customer on our website and for advertising purposes.
We only collect information which is necessary to providing proper service to our customers. Information is never released to third parties, nor will your logo be used on any other products without your prior consent.