Time to Delivery is influenced by the following factors, time to proof approval (custom items only), production time, and shipping times
If you have a date that you need to have your product in hand, please let us know during the checkout process. Should you have any questions or require a firm delivery date please contact us at: 1-800-272-5729
UPS is the recommended carrier for Coller Industries/Personalized Ribbons. By using UPS, all labels and shipping information are printed directly from the computer address associated with the order. UPS is notified via a direct link over the internet and the customer will receive a confirmation email with a tracking number. Delivery failures due to circumstances outside of UPS's direct control (weather, traffic, receivers office closed, no one available to sign, etc.) are not guaranteed.
All packages will be shipped via UPS (except of Military address - USPS Priority Mail). The following options are not available:
If a problem should occur, we will do everything possible to remedy the problem. We have our own UPS account executive who may be able to correct the shipping method or address while in route. If necessary we may even redo an order (if possible) so that it can be received when needed.
Coller Industries Incorporated (owner of www.personalized-ribbons.com) is located in Salt Lake City, Utah. Most products will be shipped from this location. A few items may be shipped from other locations and the delivery time may need to be adjusted.
Be sure to select the appropriate shipping method (view available services) to ensure that your products arrive on time.
If next day shipping is requested, the order must be submitted by 11:00 AM (MT) Mountain Time and confirmed by calling the customer service department at 1-866-935-5350. Shipping is always dependent upon product availability. Shipping times for custom orders are figured from the time production of the product(s) is completed. Production charts are available on each products order page.
When both custom and stock items are ordered, all products will be shipped together using the selected shipping method.
Coller Industries is not responsible for and assumes no liability for missed delivery dates caused by a failure on the part of the shipping company.
USPS SHIPPING: We do not recommend USPS. Arrival times for these packages are unpredictable, and tracking services are not offered for priority mail. If packages are not received we will replace the contents after waiting 30 days (USPS policy) to allow for return of the original shipment. For packages sent via the Postal Service to a military address, you will be charge for replacement orders. Insurance will be required on all packages sent by USPS. (Insurance is not available when shipping to some countries. you assume all liability if this is the case.)
If an expedited shipment fails to arrive when scheduled, please contact Coller Industries/Personalized Ribbons. If a notice is received and acknowledged within 10 days of the missed or late delivery time, excess shipping fees may be refunded. Fees will not be refunded for delays caused by the customer (e.g., no one is available to receive or sign for the package, an improper or incomplete address, etc.) or for delivery failures due to circumstances outside of the shipping services' direct control (e.g, inclement weather or traffic).
If an unexpected problem is discovered during the production of your order, you will be contacted immediately. If a customer is not available, all production will cease until contact is made. Please have someone available who can respond in a timely manner. This delay in production may cause a delay in the shipment of your order.
If you need your product by a specific date, please notify us at the time the order is placed.
Unless we have been notified of a specific date in advance (or an expedited production or shipping method has been chosen), shipping for a delayed order will use the same method chosen when the order was placed. If an order with a need by date, expedited production and/or expedited shipping is delayed because of a production problem, we will attempt at our cost, to ship your product so that it arrives by the scheduled date.
If a product cannot be shipped to arrive by the specified date, the customer will be notified and production will stop until the customer verifies that they are willing to accept the late delivery. If the customer is not available for contact or does not respond immediately, they may be responsible for a portion of the invoiced fees.
If you choose to cancel an order once production has begun you will be responsible for a portion of the invoiced fees, based on the percentage of the order completed. Once the order ships, you are responsible for the entire order.
We use third-party services for shipping and is not responsible for their failures. However, insured shipments will be replaced by Personalized Ribbons as soon as the shipping company declares the package lost. Notify us of any lost packages immediately, and we will work with you to find an equitable solution.